Customer Care
Quality, reliability and competence are key values for our company.
4M Refai’s customer care provides fast and reliable services to meet our customers’ needs with professionalism and dedication.
Phone helpdesk
Our technicians provide timely support to customers for the identification and solution of the any query in a fast and reliable manner.
Remote helpdesk
Based on data analysis shared from remote plants, our helpdesk can provide timely and accurate solutions to your problems. The management systems provide for remote intervention without compromising the machine performance, ensuring a rapid recovery of the production activity.
Direct assistance
Maintenance is provided by our staff on site, including installation of new components, fast and reliable repair works on existing plants, also on third-party manufactured machines.

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